Question 1

What is Refare?

Accepted Answer

Refare is an automated airfare price monitoring and refund service that tracks booked flights and negotiates refunds or credits if prices drop after booking.

Question 2

How does Refare work?

Accepted Answer

After a traveler submits their booking, Refare continuously monitors flight prices. If the fare drops and airline rules allow, Refare contacts the airline to secure a refund or credit on the traveler’s behalf.

Question 3

Is Refare legit?

Accepted Answer

Yes. Refare operates as a post-booking airfare monitoring and negotiation service and only earns revenue when a traveler successfully receives a refund or credit.

Question 4

Does Refare charge any fees?

Accepted Answer

Refare is free to use! No savings, no fee – it's that simple!

We take a 25% commission from the savings we secure for you.

For example, if the airfare you purchased was $500 and we negotiated down to $300, the $200 savings appears as a credit in your airlines frequent flyer account. We charge $50 (25% of $200) as our service fee to your credit card.

More details at www.refare.ai/savings

Question 5

I already bought my ticket, what can you do?

Accepted Answer

We negotiate on your behalf with the airline on your existing tickets. We only represent you to the airlines once you have purchased your tickets. We monitor prices constantly, and if the price drops below what you paid we instantly starting negotiating with the airline to get you the lower price that is currently being offered.

If we are successful in getting your airfare for cheaper, you will automatically receive an eCredit in your frequent flyer account for the difference that you can redeem toward future travel.

Question 6

How do I get started with Refare to save on flights?

Accepted Answer

Getting started with Refare is easy and free! Here's how:

1. Sign up at www.refare.com/get-started.
2. Share your booking details.
3. Let our AI do the work: Refare’s smart system will track prices and secure refunds for you.
4. Enjoy your savings: Relax and travel knowing you’ve snagged the best price possible.
And remember, if you don’t save, you don’t pay!

Question 7

How successful is Refare in getting airfare refunds?

Accepted Answer

In 2025, we had a 98% success rate negotiating lower fares with an average savings of $218 per ticket. About 33% of all submitted itineraries were eligible for savings.

While success isn't guaranteed in every case, our proven track record highlights significant savings for our customers.

Question 8

How does the instant refund process work?

Accepted Answer

When our system spots a price drop, we instantly negotiate with the airline to secure the lowest fare for you. Once successful, you'll be notified, and the refund will be credited to your frequent flyer account or, in some cases, back to your original payment method—all without any hassle.

Question 9

What information is required to negotiate with the airlines?

Accepted Answer

Our negotiation team needs only the relevant information that is required by the airline to negotiate a lower airfare. This information may include:

Passenger name
Email address
Airline
Dates and cities of travel
Flight numbers
Frequent Flyer number
Confirmation number
Total cost

If information is submitted incorrectly or not included it will delay our ability to negotiate on your behalf with the airline.

Question 10

How quickly will I get my refund?

Accepted Answer

Most airlines refund the credit to your frequent flyer account within 24 hours. This credit can be used for future air travel, and restrictions apply, according to each airline's terms and conditions. We have seen some airlines take up to 7 business days to refund your airfare credit.

Question 11

Can I use Refare for multiple bookings?

Accepted Answer

Yes! You can manage multiple bookings with Refare. Our system is designed to handle multiple flights and itineraries, ensuring you save money on every travel plan.

We work with travel agents and corporate travel departments. Learn more about our Enterprise solution. (https://www.refare.ai/enterprise/)

Question 12

Does Refare change my fare class or seats?

Accepted Answer

No. We are only negotiating and changing the amount you paid for your existing fare class and seat(s). We are unable to negotiate a different fare class. We encourage you to log into your frequent flyer account and confirm that the seats you've chosen are the same. If there are inconsistencies, call your airline to resolve.

Question 13

Does Refare negotiate fares booked via travel partners like American Express or Chase Travel?

Accepted Answer

It depends. Some airlines view these partners as the booking source and may restrict our ability to negotiate on your behalf. While we do attempt to negotiate such tickets, our success rates are generally lower in these cases.

Question 14

Can Refare help with tickets purchased using points or miles?

Accepted Answer

Refare currently doesn't support tickets purchased with points or miles, as most airlines don't allow credits for such bookings. Our service is focused on helping you save money on airfare paid with cash.

Question 15

Does Refare charge upfront?

Accepted Answer

No. Refare only charges a success fee after securing a refund or credit, making it a performance-based service.

Question 16

Is Refare better than setting price alerts?

Accepted Answer

Unlike price alerts, Refare not only monitors fares but also takes action by negotiating with airlines to secure refunds or credits automatically.

Automatic Negotiations

Experience Hassle-Free Refunds on Your Lufthansa Airfare with No Up-Front Costs.

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