Privacy Policy

Refare ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.refare.com, or use our AI-powered airfare savings services.

As a travel technology company specializing in automated fare monitoring and refund negotiation, we act as your authorized representative to secure savings on your behalf. Transparency is a core value of the Refare "Fairness & Transparency Guarantee."

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

1.1 Information You Provide to Us

Identity Data: Name, date of birth, and gender.

Contact Data: Email address and phone number.

Travel Data: Flight confirmation numbers (PNRs), ticket numbers, airline names, flight dates, and itinerary details.

Frequent Flyer Data: Frequent flyer numbers and account details necessary to facilitate the crediting of refunds or travel vouchers.

Authorization Data: Records of your consent and authorization for Refare to act as your agent/concierge in negotiations with airlines.

1.2 Information Collected Automatically

Usage Data: Details of your visits to our website, including traffic data, location data, and logs.

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

2. How We Use Your Information

We use the information we collect for the following purposes:
 

• Service Provision: To monitor flight prices, identify savings opportunities, and execute automated negotiations with airlines.
   

• Agency Representation: To act as your authorized representative when contacting airlines to secure refunds or credits. When we negotiate with airlines, we do so as your authorized agent as described in Section 3 of our Terms of Service.
   

• Communication: To provide updates on price drops, successful negotiations, and service-related announcements.
   

• Account Management: To manage your Refare profile and preferences.
   

• Legal Compliance: To fulfill our legal obligations and protect our legal rights.

3. Legal Basis for Processing

We process your Personal Information based on the following legal grounds:
 

• Performance of a Contract: Processing is necessary to provide the services you requested under our Terms of Service.
   

• Consent: Where you have given explicit permission (e.g., opting into marketing or authorizing us as your agent).
   

• Legitimate Interests: To improve our AI technology, ensure platform security, and conduct business analysis.

4. Disclosure of Your Information

We do not sell your personal data. We share your information only in the following circumstances:

 

• With Airlines: We share your travel data and identity data with airlines (including but not limited to Alaska, American, Delta, Emirates, KLM, Lufthansa, Spirit, Southwest, and United) to negotiate refunds. We do this as your authorized agent/representative, as appointed in Section 3 of our Terms of Service, and we identify ourselves accordingly in these interactions.

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• Service Providers: We may share data with third-party vendors who perform services for us, such as hosting, data analysis, and email delivery.

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• Legal Requirements: We may disclose information if required by law, subpoena, or to protect the safety and rights of Refare, our users, or the public.

5. Data Security

Refare implements industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet is 100% secure.

6. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, or country. By using our services, you consent to the transfer of information to the United States and other jurisdictions where airlines or service providers operate.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights and Choices

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Depending on your location, you may have the following rights:

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• Access: The right to request copies of your personal data.
   

• Correction: The right to request that we correct inaccurate information.
   

• Deletion: The right to request that we erase your personal data under certain conditions.
   

• Withdrawal of Consent: The right to withdraw consent for agency representation at any time (which may result in the termination of active monitoring).

To exercise these rights, please contact us at legal@refare.com.

9. SMS and Mobile Messaging

If you provide your phone number, you may receive SMS/text messages from Refare related to your account and our services (for example: verification, fare monitoring updates, negotiation status, and other service-related notices). Message and data rates may apply depending on your carrier and plan. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. You can opt out at any time by replying STOP (or by contacting us at legal@refare.com).

Where relevant, any airline-related communications we send or coordinate in connection with your booking are performed under the agency/authorized representative framework described in Section 3 of our Terms of Service.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., airline login pages). We are not responsible for the privacy practices or content of these third-party sites.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. For consistency with our Terms of Service, changes to this Privacy Policy will generally follow the approach described in Section 19 (Changes to Terms) of our Terms of Service. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Refare
Email: legal@refare.com
Website: https://www.refare.com​